Questions To Ask A Home Care Agency During An Interview
When your family must decide on home care for a loved one, the main worry is whether that individual will get the best care possible or not. Trusting someone outside of the family with personal but essential responsibilities is a challenge. You have to do the work of finding the best provider on your own so you know when you have found the best caregiver.
Knowing what questions to ask a potential caregiver can be difficult. You and your family also have to be aware of what to watch out for during an interview that may raise red flags. Here is a list of questions to ask that will help your family get the most essential information possible from an in-home care service.
Some companies handle their intake via telephone. Others will do meetings with you in person. Sometimes a fee will apply, so ask ahead of time. With these questions, you will also have a better understanding of how well the service is committed to the individuals they care for. You will have an idea of the customer service they give. A good home care agency will have no problem patiently answering your questions.
Questions About the Business
- How long has this firm been in home health care?
- Do you have the state required license? (if applicable)
- Are you insured?
- May I see a copy of the insurance declaration page?
- Are all caregivers bonded?
- Do your caregivers have workers’ compensation insurance?
- Who are your references?
- What does each client’s personalized care plan entail?
- How frequently do you go over and update the written care plan for a client?
- How is it that you match the caregivers to the clients?
- Do you have a set policy for communication between the client and us, the family members?
Selecting and Training of Caregivers
- What is the process you have in place for hiring caregivers?
- What kind of background checks do you do, if any?
- Do checks involve drug tests?
- Does your home care company provide training for the caregivers? What kind?
- Do the caregivers take part in regular training and ongoing learning?
- Can clients interview the potential caregivers and if so, is there a fee to do this?
- How will you handle complaints about a caregiver?
- How do you handle requests for new caregivers?
- Can the caregiver get replaced before another shift?
- What do you do if there is a no-show or a late caregiver?
- What is your policy for minimum times and shifts each week?
- Does your company offer any specialized services?
- What services doesn’t your company provide?
- What do you do to handle an emergency?
- How are after-hours calls handled?
- What forms do you take?
- What do you charge for nights, weekends or holidays?
- How often will we be billed?
- Do you accept deposits for services?
- Do you take long-term care insurance?
- If you accept long-term care insurance do you bill the insurer directly or does the client pay and get reimbursed?