Questions to Ask an In-Home Care Company
If you are considering hiring an in-home care company to care for your loved one, your primary concern will be ensuring your loved one is receiving the best care possible. It can be challenging to find the right outside party to care for these very personal responsibilities. Most families decide to vet care providers themselves; however, it can be quite difficult to know what questions that you should ask and what red flags to be aware of.
The following list of questions will help you determine the services that a company offers and determine the quality of care your family member will be receiving. A reputable home care company will offer amazing customer service and will be willing to answer all of your questions.
Remember that companies may do the initial intake either on the phone or in-person. There may be fees associated with this process, especially if it is a face to face meeting. During this process, you will discuss your loved one’s needs and gain an understanding of the services that the company offers. Use the following list of questions to ensure that you have the information that you need to make an informed decision.
Questions about the Business
- How long has the company been in business?
- What are the state licensing requirements for in-home care companies?
- Is the company insured? (Get a copy of the company’s insurance declaration)
- Are the caregivers bonded?
- Does the company offer workers’ compensation for their employees?
- Ask for a list of references from their past clients.
Questions about Care
- Does the company offer a personalized care plan for each of their clients? What is included in a care plan?
- Is the care plan updated regularly?
- How are caregivers matched with clients?
- Does the company have a policy for communicating with family members and the client?
Questions about Caregiver Training and Selection Process
- What is the process used for hiring caregivers?
- Does the company conduct background checks on caregivers?
- Is drug tests done? How often?
- What type of training do caregivers receive?
- Does the company require continuing education and training?
- Will you be able to interview potential caregivers? Is there a fee associated with interviewing caregivers?
Questions about Company Policies
- How are request or complaints handled?
- Is it possible to replace a caregiver before the caregiver’s next shift?
- What is the company policy for no-show or late caregivers?
- Is there time minimums per shift or per work for caregivers?
- Does the company specialize in certain types of care?
- What services are not covered?
- How are emergencies handled?
- Are after hours phone calls answered by a staff member or an answering service?
Questions about Payment Methods
- What are the forms of payment accepted?
- Are there different rates for holidays, weekends or nights?
- How often will you be billed?
- Is there a deposit required for services?
- Does the company accept long-term care insurance? If so, does the company bill the insurance company directly or will you need to pay the client and then file a reimbursement claim?